Refund Policy — Quality Guarantee

If you are not completely satisfied with the quality of your purchase, TAP Woodturning & More will issue a refund when the item is returned in accordance with the terms below.

Eligibility

• Refunds under the Quality Guarantee apply to items that are damaged, defective, or materially not as described.

• Requests must be made within 30 days of delivery.

• Proof of purchase (order number or receipt) is required.

Return Requirements

• Contact us to request a return authorization before sending the item back.

• Returned items must be securely packaged to prevent further damage during transit.

• Include all original components and documentation that came with the item.

• We reserve the right to inspect the returned item to verify the issue.

Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to the original form of payment within 7–10 business days of approval.

• If the item is confirmed to be damaged or defective, TAP Woodturning & More will cover the cost of return shipping. If the item is returned for reasons other than damage, defect, or misdescription, return shipping costs are the responsibility of the customer.

Exceptions

• Custom, made-to-order, or personalized pieces are eligible for a refund only if they are damaged, defective, or materially not as described.

• Items that have been intentionally altered, abused, or show signs of misuse are not eligible for a refund under the Quality Guarantee.

How to Request a Return

• Provide your order number, a description of the issue, and clear photos showing the problem.

• Await return authorization and shipping instructions from our customer service team.

Questions

• For assistance or questions regarding a return, contact TAP Woodturning & More with your order details.

This policy ensures our commitment to quality craftsmanship while protecting both customers and our artisans.

1) Returns are accepted for carrier damaged items. Proof of damage from the carrier is required so that we can take advantage of the carrier insurance. Once damage is confirmed, we will gladly replace the item with a similar product of equal value or refund for the entire purchase price. Items must be returned.

I offer custom woodworking services tailored to your exact specifications. Provide me with a clear description, desired size, and preferred colors, and I will create a unique, handcrafted piece just for you. Each project is crafted with attention to detail to ensure it meets your vision and stands out as a one-of-a-kind work of art.

You can send custom requests through the Contact form. I will follow up with you personally.